Help Center
After-sales considerations
| User Behavior | Condition for After- sales Service |
After-sales Service Validity Period | Example |
| Days of Delivery | |||
| Confirmed Receipt | (45 days-Days of Delivery) ≥ days | 7 Days | August 1: Uer submits a parcel for international delivery. Mulebuy dispatch the parcel on the same day. August 7: User A confirms receipt of the parcel on Mulebuy platform. After-sales Service Validity Period for the parcel of User: 7 days (August 7-August 14). |
| (45 days-Days of Delivery) < 7days Delivery | 45 days-Days of Delivery Delivery | August 1: User submits a parcel for international delivery. Mulebuy dispatch the parcel on the same day. September 9: User A confirms receipt of the parcel on Mulebuy platform. After-sales Service Validity Period for the parcel of User A: 5days (September 9-September 14) |
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| Unconfirmed Receipt | 45 days-Days of Delivery Delivery | 45 days-Days of Delivery Delivery | August 1: User submits a parcel for international delivery. Mulebuy dispatch the parcel on the same day. User A does not confirm receipt of the parcel on Mulebuy platform. After-sales Service Validity Period for the parcel of User A: End on the 45th day from August 1 |
| Note:
1.Route to After-sales Service: ‘Parcel” -Corresponding Order- “Apply for After-sales Service” When you apply for after-sales service, please describe your problem in detail and upload photos of the packaging of the parcel as well as the products. Mulebuy will process your application as soon as possible and reply with a solution (induding but not limited to refund, return, and exchange). |
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