Insurance Policy/Compensation Rules Insurance Purchase Instruction

Are you still worried about not receiving your parcel timely?
Are you still afraid that your parcel will be seized by customs?
Are you still worried about various uncontrollable factors in international shipping?

In order to address the user’s worries and protect the rights and interests of users, Mulebuy provides Mulebuy Insurance to provide you with more secure parcel transportation.

Mulebuy Insurance covers the following 3 insurances:

1. Parcel Delay Insurance
For some routes, if your parcel takes more than 30-40 days to be signed for delivered (from the date the parcel was dispatched), we will reimburse you 20% of the shipping cost.

2. Customs Seizure Insurance
If your parcel is confiscated by customs, we will compensate for your parcel according to your parcel situation and Mulebuy Insurance compensation standard.

3. Parcel Lost/Damaged Insurance
If your parcel is lost, or damaged, we will compensate for your parcel according to your parcel situation and Mulebuy Insurance compensation standard.

Insurance Coverage:
For details of whether shipping routes support purchasing insurance on your country and the insurance puchase scope of each route, please check the Shipping Fee Estimation link:
https://www.Mulebuy2.local/estimation

Mulebuy reserves the right of the final interpretation of the above content, thank you for your understanding.