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Mulebuy attaches great importance to user privacy and personal information protection. When you use our products or services, we may also collect and use your related information. This Privacy Policy aims to explain how we collect, use, store, share, and transfer your information when our products or services are provided to you at your request, and how we provide you with access to, updating, deletion, and protection of this information.
1. Mulebuy User Privacy Policy
Protecting the security of your personal information is our top priority, and we highly value your trust in us. We will never sell or share your personal information with third parties. Any personal information you provide to us will be kept confidential and private and will only be used for the purposes outlined in our policy. If you have any questions about our privacy policy, please feel free to contact us via Mulebuy’s online customer service or official service account.
2. Applicable Laws
We are committed to protecting your personal information. The rights outlined in this policy reflect your rights under applicable laws. For the purposes of this policy, applicable laws include:
(a) The Data Protection Act 2018 and the Privacy and Electronic Communications (European Directive) Regulations 2013;
(b) The General Data Protection Regulation (EU Regulation 2016/679, "GDPR"), until it is no longer applicable in the UK;
(c) Where applicable, any legislation adopted or implementing the GDPR in the UK, along with any related or supplementary data protection laws or regulations.
We recognize that as an international business, some of our customers are resident in jurisdictions other than England and Wales. In certain circumstances, local laws of these jurisdictions, may by way of their application, afford rights to a customer in respect of the personal data that they provide to us. We anticipate that the rights set out in this Policy also provide you with such protection in relation to your personal information. Please do e-mail our Data Protection Officer at [email protected] to discuss any additional questions you may have.
3. What personal information do we collect?
You may choose to remain anonymous when visiting our website. However, to fully experience our services, you need to register an account, which requires you to provide personal information such as your name, email address, and password.
When you use our website, we collect the personal information you provide, including your purchase and service account details, as well as data obtained through cookies and other computer-related information. We take the security of your personal information very seriously and will not sell or share it with third parties. If you have any questions about our privacy policy, you can always reach out to us via our online customer service system or official account.
4. How do we use your personal information?
We value your privacy and security and will never disclose or sell your personal information to third parties. The information you provide will be used to enhance your service experience, including:
(a) Contacting you via email to provide services such as order updates, parcel information, and after-sales support.
(b) Informing you about platform activities and promotions via email and internal messages, including offering coupons, shipping discounts, special deals, etc., and providing opportunities to use third-party partner services.
You can choose whether to receive these notifications at any time by logging into your Mulebuy account and adjusting your preferences in the settings section. We assure you that your personal information will not be shared with advertisers without your consent. Additionally, we do not collect data from minors or individuals without independent legal capacity, unless with the consent, knowledge, and supervision of their guardians.
5. User Account Management
Account Security: You are responsible for keeping your account information and password secure, and you are liable for all activities conducted under your account. You shall not lend, transfer, or sell your account to others.
Information Accuracy: You warrant that the information provided during registration is true, accurate, complete, and will be promptly updated.
Anomaly Handling: If you discover any unauthorized use of your account, you must notify the Platform immediately. Mulebuy reserves the right to take actions such as suspending services or requesting verification if an account is suspected to be at security risk.
Account Deletion: You may apply to delete your account by contacting customer service. Upon account deletion, we will process your personal information in accordance with the Privacy Policy.
6. How long do we retain your information?
Once you register a Mulebuy account, your personal information will be stored permanently. If you wish to delete your account, please contact our online customer service.
7. Policy Updates
To enhance your experience with our products and services, we are constantly working to improve and advance our services. As our services and business practices evolve, we may update our privacy policy to reflect these changes. Please check this page regularly for the latest information and policy updates.
8. Contact Us
If you have any questions about this Privacy Statement, please contact us via:
Email: [email protected]
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