Help Center

Daily Questions
About Mulebuy
Mulebuy Purchasing Instructions
Three Things You Need to Know Before Using the Shopping Agent Service For the First Time
About Third-Party Service Providers
Online platform display “in stock”, why Mulebuy says “out of stock”
Mulebuy Service
Disclaimer of Shopping Agent and Parcel Forward Services
Shopping Order Processing Time
What do I do after items status is “Stored”
What is “Panding for confirmation” ?
Shopping Agent orders have been paid for, why do I have to pay for outstanding balance?
Mulebuy How Long does Chinese domestic delivery take?
Items have been ordered, how long will be delivered from seller?
Can I modify my order after the order has been submitted?
How would you handle if seller sends some gifts to my order?
Do you help me to do quality check?
Buy several items from the same seller, how much the domestic shipping fee is?
What is shopping agent service?
How to do my shopping?
Order status is “Received”, but why I haven’t seen my items in my warehouse?
Shopping Assistant Guidance
How does shopping agent service charge?
Status of the Shopping Agent Orders
Terms of Promised Returns with no reasons
Rules for parcel forwarding, signed acceptance, and inspection
Special Standards
Defective Products/Products with Quality Issues
Disclaimers of Shopping Agent