1. Compensation Details

If your package is lost/damaged and you did not purchase package insurance when submitting the waybill, we will compensate according to the compensation standard for each route. You can apply for after-sales service or contact online customer service to apply for compensation.

2. Compensation Standard

Disclaimer
1. No compensation will be given for the lost of mail due to force majeure such as natural disasters or customs reasons;
2. If the delivered items violate the prohibition or restriction regulations, the competent authority will confiscate them or deal with them in accordance with relevant laws and regulations, and no compensation will be given;
3. No compensation will be given if the package of the mail is intact with no signs of dismantling, and the weight is not reduced but the internal parts are short or damaged at the time of delivery;
4. If the mail track shows that it has not been delivered properly, and it is confirmed by the logistics provider that the parcel has been confiscated by the customs, the logistics provider’s inquiry shall prevail and no compensation shall be paid;
5. No compensation will be given for the lost of the mail or the shortage of the contents due to the responsibility of the customer or the reasons for the sent item itself;
6. No compensation will be given if the customer fails to inquire and make no claim for compensation from the date of delivery of the mail to the expiry of the inquiry period;
7. If the international mail is detained, confiscated or destroyed by the destination country according to its domestic laws, no compensation will be given.

Mulebuy reserves the right of the final interpretation of the above content, thank you for your understanding.