Rules for parcel forwarding, signed acceptance, and inspection

1. When signing on receipt of a parcel, if we find that the parcel does not suit the product packaging requirements (for example, if the exterior of the packaging is seriously damaged), we will not accept the parcel and may return it to you.

2. If your parcel fulfills all product packaging requirements, we will then open it and check for forbidden items, then weigh it and place it in the warehouse.

3. If your product does not fulfill the requirements for air shipment, we will mark the corresponding order and notify you concerning product returning affairs.

4. If you find the parcel has not been signed by our warehouse after the standard delivery date (our warehouse is located in Dongguan and usually the domestic parcel should arrive in 3 to 5 business days), please contact your domestic logistics provider or the online customer service team to check the status of the parcel.

Details on “product inspection & verification” and warehouse stocking

1. By selecting “product inspection & verification”, you are authorizing us to check the quantity, color, size and other information regarding the product. After we inspect it, the original express delivery box will be discarded, and we will seal the product in Mulebuy’s own packaging and place it in our warehouse. (This does not apply to items that are fragile, easily damaged, or extremely large, and items for which the express delivery box is already part of the packaging. The actual packaging results may differ according to the situation)

a. Slight color differences, size errors and effects of use etc. are not part of the product inspection process.

b. For electronics, digital devices, accessories and other products that require a specific expertise, we will not be checking the quality, model, and accessories during the inspection.

c. For products such as CDs、Figures and adult toy, we will not open the products that are sealed or products with sealing labels. We will only check the exterior for damage and will not be responsible for what is contained inside the plastic packaging.

2. If you do not select “Standard Quality Inspection”, we will either refuse to sign the parcel or change the box/packaging for you. However, when the original box/packaging of the product is damaged, we will refuse to sign the parcel or change the box/packaging for you. We will make sure that your product will be properly stored and your benefits are protected. If there is any problem with the parcel that is shipped to the warehouse, please verify the problem with the sender, Mulebuy is not responsible or liable for any compensations.